Cpanel Server failed to synchronize mail because it exceeded its allowed time

The server failed to synchronize “example@example.com”’s mail because an error happened: (XID j5y8fk) The system terminated the execution of “/usr/bin/dsync -u example@example.com backup -R -1 /usr/local/cpanel/bin/dsync_cpsrvd_client X.X.X.X root XXXXXXXXXXXXXXXX example@example.com” because it exceeded its allowed time (1 hour).

This error usually occurs during account migration, when the cpanel source server is running on an older version of cpanel in comparison to the destination server.

Solution

Update the cpanel version on source server to the latest for seamless account transfers between both servers. If you are not server admin of source server, please contact your Web Host for assistance.

admin

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